
Trustpilot reviews
Excellent 4.8 / 5
FQA
Q: What material is the mug made of? Is it safe and non-toxic?
Q: What material is the mug made of? Is it safe and non-toxic?
A: Our mugs are made of high-quality ceramic, fired at high temperatures and finished with an underglaze printing process. All materials comply with national safety standards and are free from harmful substances like lead and cadmium, ensuring safe use.
Q: Is this mug microwave and dishwasher safe?
Q: Is this mug microwave and dishwasher safe?
A: Yes, it is. Our mugs are safe for microwave heating and dishwasher cleaning (we recommend placing them on the top rack). The glazed surface effectively resists staining and odor retention, making it easy to clean.
Q: Do you offer gift wrapping services? Is it suitable for gifting to friends or family?
Q: Do you offer gift wrapping services? Is it suitable for gifting to friends or family?
A: Absolutely! We offer a variety of elegant gift wrapping options (selectable at checkout). With their simple and stylish design, symbolizing "a cup for a lifetime," our mugs make a perfect and heartwarming gift for friends, family, and partners.
Q: How soon will my order ship? What should I do if I receive a broken mug?
Q: How soon will my order ship? What should I do if I receive a broken mug?
A: We typically process and ship orders within 1-3 business days. We use reinforced, shock-absorbent packaging to minimize shipping risks. However, if you receive a damaged product, please contact our customer service within 48 hours of delivery with photos, and we will arrange a free replacement or refund.